Refund Policy
Last updated September 28, 2026.
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DIGITAL PRODUCTS
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All sales of digital products are final. That covers sound packs, sample libraries, presets, Ableton Live devices and effect racks, and anything else delivered as a download. Once the files are delivered we can't take them back, so we can't offer refunds as a matter of course.
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Before you buy, check the product page for format, version and system requirements, and listen to the demos. If you're not sure something will work with your setup, email info@missingreflections.com first and we'll tell you straight.
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Exceptions we'll always make. If your download is broken, corrupted, or won't install, email us and we'll fix it, resend it, or refund it. Same if you were charged twice or bought the same pack twice by accident: we refund the duplicate, no argument. If a product is badly misdescribed on our end, that's on us and we'll make it right. Beyond that we look at requests case by case. Tell us what happened and we'll deal with you fairly.
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MERCH AND PHYSICAL ITEMS
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If you're dissatisfied with your order for any reason, email us at info@missingreflections.com and we'll take care of you.
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We review returns, exchanges and refunds individually rather than applying a blanket rule. Tell us what went wrong and we'll work with you to reach a fair outcome. If an item arrived damaged or isn't what you ordered, a photo helps us sort it out quickly.
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LESSONS
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Lessons are paid in full before the session starts. We don't run a session until payment has cleared.
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Reschedule or cancel at least 48 hours before your session and you get a full refund, or we'll move it to another time, your choice. Inside 48 hours, or if you don't show, the session is used up and isn't refunded. If we have to cancel, you get a reschedule or a full refund, your call.
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HOW REFUNDS WORK
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Approved refunds go back to your original payment method within 5 business days of us confirming them. Your bank or card issuer decides how long it takes to appear, usually 3 to 10 business days.
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Order cancellations. Email us as soon as you can. We can cancel any order that hasn't shipped yet. Digital orders can't be cancelled once the download has been delivered.
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Talk to us first. If something's wrong, email us before you file a chargeback. We're a small operation and we'd much rather fix it than fight it.
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Questions: info@missingreflections.com