Shipping Policy

Digital orders

Last updated September 28, 2026.

Digital products (sound packs, presets, Ableton Live devices and effect racks) are delivered as downloads. Nothing ships physically, and there are no shipping charges, customs fees, or duties anywhere in the world.

Once your payment clears, your download links appear on the order confirmation page and land in your inbox, usually within a few minutes. If you don't see the email, check your spam folder before you worry.

Download links can expire, so download your files and back them up somewhere safe as soon as you get them. If you lose your files or a link stops working, email info@missingreflections.com and we'll get you sorted.

Merch and physical orders

Where we ship. We ship within the United States. For international orders, email info@missingreflections.com before you buy and we'll tell you whether we can get it to you and what it'll cost.

Dispatch. Orders will be dispatched as soon as possible. We don't process or ship on weekends or US holidays, and order volume around drops can slow things down. If your order is going to sit longer than usual, we'll let you know.

Transit. Once your order is with the carrier, delivery is in their hands. Carrier delays, weather and holidays happen and are outside our control.

Shipping costs. Calculated at checkout based on your address and what's in your cart. You'll see the exact cost before you pay.

Tracking. You get a tracking number by email as soon as your order ships. Give it 24 hours to start updating before you worry.

If something goes wrong

Wrong address. Check your shipping address before you confirm your order. We ship to the address you give us, and we can't cover the cost of a package sent to an address that was entered incorrectly. If you catch a mistake before it ships, email us right away and we'll fix it.

Lost or stuck packages. If tracking hasn't moved in 7 business days, or the carrier says delivered and it isn't, email info@missingreflections.com. We'll open a claim with the carrier and work it out with you.

Damaged in transit. Photograph the packaging and the item and send it to us as soon as you can. We'll replace it or refund you in full, your choice, and we cover any return shipping.

Returns. Covered by our Refund Policy. If you're dissatisfied with your order, email info@missingreflections.com and we'll take care of you.

International duties. If we agree to ship outside the US, any customs duties, taxes, or import fees are yours to pay and aren't included in what you pay us.

Questions: info@missingreflections.com